Facilities

ACCESSIBLE TOILETS
Within the venue, we have an accessible toilet. This is located near the entrance, on the ground floor on the left-hand side.

ACCESSIBLE BAR
We do not have an accessible bar however we will provide a bartender if required.

INDUCTION LOOP
Boiler Shop has induction loops in the auditorium. For more information please speak to a manager.

RESPITE SPACE
We have a Mezzanine area (accessible via lift) separated from the main space, which can double as a quiet space for anyone who requests it.

LARGE GROUPS
We try and accommodate everyone’s requirements. If someone has accessibility requirements and is with a large group of people we will try and keep the group together, however it may not be in the designated accessible viewing area. Large groups are strongly encouraged to contact us in advance to make arrangements.

EVACUATION POLICY
All our security are trained to know how to assist disabled customers in case of emergency. We have a refuge point in the Mezzanine; on the ground floor customers are asked to leave by the nearest exit.

DEAF AND VISUALLY IMPAIRED CUSTOMERS
Visually impaired customers are more than welcome to use the accessible viewing area if they would like to. Deaf or hard of hearing customers are also more than welcome to stand at the front of the gig and security are aware of this.

CUSTOMERS WITH MEDICAL REQUIREMENTS
If you need to bring any medicines, food or drink to manage a medical condition, or medical equipment you are welcome to do so. We don’t have any medical equipment at the venue. Please inform the manager on duty when you arrive before going through search.

There is a fridge available to store any medicines; if you’d like to use it, please ask to speak to the manager on duty when you arrive to the venue.

ASSISTANCE DOGS
Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

 We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your allocated seat on the access bay. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.

 *We recommend bringing hearing protection for your dog.

ACCESS TO PERFORMANCE
Unless otherwise stated at the moment we do not have additional access systems to performances, such as:

* Infrared or mobile connect systems
* British Sign Language
* Captioning
* Audio Description Relaxed Performances

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