Join our Access Scheme

If you are d/Deaf or disabled and have a specific access requirement, our Access Form helps us provide the best experience, whenever you visit.

By registering and answering a few questions, we’ll be able to assist you with your booking – and keep it on file for next time you book.

Download the form from this page to print at home or complete online: if you need support with your application, please get in touch with us via email: access@boilershop.net or telephone: 0191 600 3132.
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Once you’re registered, you’ll also be able to get complimentary Personal Assistant (PA) tickets when you come to see a show at Boiler Shop.

If you would like to request complimentary PA tickets, we need one of the below documents as part of your application for proof of eligibility:
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☐ Front page of DLA/PIP Letter (no specific rate required)
☐ Front page of Attendance Allowance letter (no specific rate required)
☐ Front page of War Disablement Pension
☐ Evidence that registered severely sight impaired (blind)
☐ Recognised Assistance Dog ID card
☐ Credibility Access Card (+1 requirement stated)
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We recognise that the evidence requested might not include everyone that has an access requirement. If you don’t have any of the evidence mentioned in the form, complete the Access Requirement Form explaining why you need a PA. Applications will be assessed on a case-by-case basis – please get in touch if you have any questions.
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Once we have received your application, we commit to processing it within 10 working days. ‍

Please ensure you send photocopies, not originals, as your documents will be securely destroyed once your application has been processed. If you are sending by email, you can scan your documents and send as an attachment.

Please note the Access Form does not guarantee a seat or space on the access bay; please get in touch with us before you buy your tickets so we can advise you if there are spaces available.
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All accessible ticket requirements should be purchased through us directly please: read here for more information on booking 'accessible' tickets: https://www.boilershop.net/accessibility/tickets

We’ll do our best to make it as smooth a process as possible for you.