Tickets
Boiler Shop’s official ticket partner is Ticketweb. Tickets for our events can be booked online through our EVENTS page; tickets for Bongo’s Bingo can be purchased via the bongosbingo.co.uk website.
As part of our commitment to reduce our collective carbon footprint, we operate using digital/print at home tickets, where possible. Customers can purchase tickets for Mobile Delivery/Print at Home. You can access your Mobile tickets by downloading the Ticketweb UK App on your device.
Please always use a primary ticket seller when purchasing tickets. Tickets from unofficial sellers may not be valid and you could be refused entry.
HOW DO E-TICKETS WORK?
We operate a scanning system to verify e-tickets. If you have a smartphone, you can show your ticket on your device — please make sure to download and open your ticket on your phone prior to arriving at the venue. If your screen is cracked, please print out your ticket(s) and bring them with you, as cracked and damaged screens might not be scanned.
I'M UNABLE TO COLLECT MY TICKETS
If you've bought tickets for box office collection, but are not planning on going to the event yourself, please provide the person collecting the tickets with a Letter Of Authorisation which includes the following details:
- Full name and address of the card holder
- Telephone number
- Booking reference number
- Event name
- Event date
- Number of tickets purchased
- Name of person collecting the tickets
- The type of photographic ID the person will have with them (driver's licence or passport)
- Last 4 digits of the payment card
MY TICKET HAS BEEN LOST, STOLEN OR DAMAGED
If your tickets are lost or stolen, or if it is damaged and the barcode is not visible, please contact the place of purchase.
MY EVENT HAS BEEN CANCELLED OR CHANGED
If an event is cancelled, you will be notified by your place of purchase and issued with an automatic refund. This can take up to 28 days to show on your bank statement.
If an event is rescheduled, you will be notified by your place of purchase. If you can't attend the rescheduled event, you can request a refund from the place of purchase.
I CAN NO LONGER ATTEND THE EVENT
If you no longer wish to attend the event, including for reasons relating to coronavirus or sickness, we regret that we cannot offer a refund.
WHAT ARE BOOKING FEES AND CHARGES AND WHY IS THERE A COST FOR A DIGITAL TICKET?
Every ticket agent will have different arrangements, but these normally cover the cost of fulfilling the order. Do check their individual FAQs for more detail.
I HAVEN’T RECEIVED MY TICKETS, WHAT DO I DO?
If you’re concerned about wayward tickets, get in touch with your ticket agent and have all your booking details to hand. Don’t forget to check your spam folder as well.
WHAT IF CAN’T ACCESS OR FIND MY TICKET?
Get in touch with whoever you booked with straight away – they can usually arrange replacements. Sadly, there’s not much the venue can do, though.
